Privacy Policy
Introduction
At The Hour Glass (www.hourglass.co.nz), we are committed to protecting the privacy of our customers and visitors.
This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the New Zealand Privacy Act 2020.
By visiting our website or engaging with us in person, you consent to the collection and use of your information as described in this policy.
Information We Collect
We may collect the following types of personal information:
- Personal details: such as your name, email address, phone number, and address when you make reservations or sign up for our newsletters.
- Payment information: when you make payments for services or products at The Hour Glass.
- Transaction history: including details about the food, beverages, and services you have purchased from us.
- Usage data: such as your IP address, browser type, and browsing history on our website for the purpose of improving our services and user experience.
- Feedback and reviews: if you provide any feedback or reviews regarding your experience with The Hour Glass.
How We Use Your Information
We use your personal information for the following purposes:
- To process reservations and orders: Ensuring smooth customer service and providing the services you request.
- To communicate with you: Sending confirmation emails, updates, and special offers related to The Hour Glass.
- To improve our services: Analyzing customer preferences, website usage, and feedback to enhance your experience.
- To comply with legal obligations: Using your information as required by law, including maintaining accurate transaction records.
We may also use aggregated, anonymized data for business analysis, marketing, and operational improvement purposes.
How We Share Your Information
We will never sell or rent your personal information to third parties. However, we may share your personal information in the following circumstances:
- Service Providers: We may share information with third-party service providers, such as payment processors, delivery services, or email marketing platforms, who assist us in delivering our services.
- Legal Obligations: If required by law or to comply with legal processes, we may disclose personal information to regulatory authorities, law enforcement agencies, or other third parties.
- Business Transfers: In the event of a business sale, merger, or acquisition, your personal information may be transferred as part of the business assets.
Security of Your Information
We take the protection of your personal information seriously and implement appropriate technical and organizational security measures to prevent unauthorized access, alteration, or loss of your data. However, please be aware that no system is completely secure, and we cannot guarantee the absolute security of your information.
Retention of Personal Information
We will only retain your personal information for as long as it is needed to fulfill the purposes outlined in this policy, or as required by law. Once no longer necessary, we will securely dispose of your personal information.
Your Rights
Under New Zealand law, you have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Ask for any corrections to your personal information if you believe it is inaccurate or incomplete.
- Deletion: Request that we delete your personal information where it is no longer necessary for the purposes for which it was collected.
To exercise any of these rights, please contact us at the details provided below.
Cookies and Tracking
Our website uses cookies to improve functionality and user experience. Cookies are small text files stored on your device when you visit our website. You can control the use of cookies through your browser settings, but please note that disabling cookies may affect the functionality of our website.
We may also use third-party tracking services, such as Google Analytics, to collect data about your interactions with our website, which helps us improve our services.
Links to Other Websites
Our website may contain links to other third-party websites. Please note that we are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing them with any personal information.
Changes to This Policy
We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised policy will take effect immediately. We recommend reviewing this page periodically to stay informed of any updates.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
The Hour Glass
49 Liardet Street, New Plymouth, New Zealand
Phone: 06 758 2299
Email: info@hourglass.co.nz
Website: www.hourglass.co.nz
